Last updated on 27 June, 2024

7 Best AI Travel Assistants in 2024 Free & Paid

Embrace the sizzling power of ChatGPT and elevate your customer experiences to unprecedented levels in the dynamic world of travel. For example, not all visitors know about the hidden gems (and sometimes even important sights) in the places they visit. Offering a tour of Stromboli to visitors to Sicily could help them not miss a famous point of interest close to the islands. Flow XO offers a free plan for up to 5 bots and a standard plan starting at $25 monthly for 15 bots. Whether searching for a late-night snack spot in Paris or looking for travel tips while battling jet lag in New York, a travel bot is always ready for action.

At ViaTravelers, we remain committed to promoting authentic travel experiences and delivering valuable content for the entire travel industry. While our travel chatbot plays a significant role in making our information more accessible, we firmly believe it should complement – not replace – our travel blog’s human touch. Our Travel ChatBot utilizes state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) techniques to offer the best travel experience for our customers. By combining Natural Language Processing (NLP) and Conversational AI technologies, the chatbot understands and responds to user inquiries efficiently and effectively. Harnessing the power of data, your travel chatbot along with the power of generative AI becomes an expert recommender, suggesting flights, hotels, places to visit, things to do, and even acting as a virtual tour guide. Salesforce is the CRM market leader and Salesforce Contact Genie enables multi-channel live chat supported by AI-driven assistants.

It’s always a good idea to double-check the information they provide, especially when it comes to booking accommodations and flights. In this comprehensive guide, we will delve into the world of AI Travel Assistants and explore the top 7 tools that are revolutionizing the travel experience. IVenture Card’s adoption of Engati revolutionized their support operations, ensuring travellers receive prompt assistance and enhancing overall satisfaction. Their partnership solidifies iVenture Card’s position as a leader in the travel industry.

As a Travel Agency, why would you need one?

Extract valuable travel insights from Instagram reels and TikToks, explore the mentioned explore-sights, and effortlessly include them in your own adventure with Trip Planner AI.

Our real-time feature makes group travel planning effortless, ensuring everyone stays informed and involved in the process. Chatbots effortlessly collect relevant information through frequently asked questions (FAQs) and provide prompt answers to customer queries, saving both time and effort. To learn more about chatbots, feel free to explore our in-depth articles about conversational AI and the different types of chatbots which, are rule based or AI-based. Chatbots typically have access to live data from airports or departure stations. Therefore, upon arrival at the destination location, travellers can ask the  chatbots to learn where the luggage claim area is, or on which carousel the baggage will be on.

Salesforce Contact Center enables workflow automation for many branches of the CRM and especially for the customer service operations by leveraging chatbot and conversational AI technologies. ChatBot is a highly advanced tool specifically created to enhance the customer experience. Thanks to its advanced artificial intelligence (AI) algorithms, it can adapt to any conversation with a customer and provide the highest level of personalization and customer service. Its purpose is not limited to customer service agents; it is also helpful for marketers and sales representatives. For now, attempting itinerary planning with chatbots will require travelers to get better at so-called “prompt engineering”—that is learning how to phrase questions for each system so you get the kinds of trip suggestions you want. And watch out for errors, as the bots are liable to make up entire towns for the foreseeable future—and sound confident at every misstep.

Say goodbye to the stress of planning and hello to personalized recommendations, efficient itineraries, and seamless dining experiences. Roam Around is an AI-powered travel assistant that aims to make travel planning a breeze. It generates custom trip plans, offering a simple user interface that allows users to enter a desired location and access a list of popular places in that area. TBO Holidays integrates Engati into their system to automate queries around bookings, cancellations, plans, etc., handling 90.4% of questions and handling more requests to further increase customer engagement.

ViaTravelers will experience these matters firsthand to enable users to fulfill these query-based needs and write experience-based content so you can understand your trip well before you leave. Our AI trip planner is built from all the experiences we’ve written about, which contains over several million words of written content from our experiences and hundreds of YouTube videos. Our app ensures a seamless journey, calculating the best paths, travel times, and distances for city tours or cross-country road trips. Find your next adventure and share your own journey with fellow explorers. While AI Travel Assistants are highly efficient and accurate, they are not infallible.

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat. For example, Expedia offers a Facebook messenger chatbot to enable users to browse hotels around the world and check availability during specific periods. If travelers do come to rely more on generative AI chatbots, there is also concern about what could be lost if the voices of experts and locals become less central. Central to Big Tech’s pitch to users is the idea that chatbots can help plan your future trips—something that’s been a focus in Microsoft’s Bing rollout.

Botsonic is a no-code AI travel chatbot builder designed for the travel industry. It uses GPT-4 and NLP technologies to provide a game-changing experience. With Botsonic, businesses can effortlessly integrate chatbots anywhere using basic scripts and API keys, making it hassle-free. The chatbot builder has a user-friendly “drag-and-drop” interface that allows easy customization options such as naming the chatbot, choosing a color scheme, adding a logo, and incorporating a tagline and contact details.

Cem’s work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE, NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and media that referenced AIMultiple. ChatBot will suit any industry because it is your own generative AI Large Language Model framework, designed and launched in minutes without coding, based on your resources. “The current version of these technologies makes it easier to create first drafts of things,” Chui says, before adding “hopefully not [travel magazine] columns” with a laugh.

Chatbots in Travel: How to Build a Bot that Travelers Will Love

In this way, a travel bot levels the gap between direct bookings and bookings made via the OTAs. These chatbots usually work within messaging platforms or websites, assisting users with travel and hospitality-related queries. Some platforms may offer basic functionality for free and additional features for a fee. Keep in mind that free options may have limitations, and it’s essential to choose a chatbot that meets your needs. When talking to our Travel ChatBot, users can expect a personalized customer experience tailored to their needs. Our AI-powered solution constantly learns from user interactions to provide suggestions on flights, hotels, events, and more based on individual preferences.

In such a highly competitive market, one cannot afford to let a single prospect go unattended. Travel chatbots excel in providing quick and efficient booking assistance. They can search for flights, hotels, car rentals, and other travel services, providing real-time information on availability, prices, and options. In addition to fundamental interactions, travel chatbots excel in trip planning, booking assistance, in-trip customer service, and tailored travel suggestions. Travel chatbots are AI-powered virtual assistants designed to assist travellers throughout their journey. These chatbots engage in human-like conversations and offer personalized assistance.

We will continue to publish genuine content that fills the needs of your queries within this AI travel bot and our team of writers in several different time zones around the world, including Europe and the Americas, which remains our specialty. Trip Planner AI consolidates hotel and flight details, manages bookings, and imports tips and guides. In conclusion, AI Travel Assistants are paving the way for a new era of travel planning.

Ensuring that the appropriate chatbot is available to interact with your customers is crucial. If users follow, it’s likely to disrupt not only the traveler’s experience but the ad business model for search and the marketing strategies brands employ. A travel bot can also answer simple questions and point customers toward helpful resources.A travel bot can be set up to simply answer standard queries. But it can also use Artificial Intelligence, Machine Learning, and Natural Language Processing to understand customer intent, analyze problems and provide solutions based on previous interactions.

Maya is ready to give you 24/7 customer service whether it’s answering questions or giving recommendations. Maya isn’t just a top-notch trip planner, she can also use her travel expertise to recommend destinations that she thinks you will love based on the type of trip you want. Maya curates recommendations by asking you a few simple questions about your unique travel style, preferences, and requirements.

They cater by including trip planning, booking assistance, customer support, recommendations, and more. AI travel chatbots leverage natural language processing (NLP) and machine learning algorithms to understand users’ questions and provide appropriate responses. These chatbots can assist with various tasks, such as finding flight options, comparing hotel prices, and suggesting local attractions. They can even process bookings and send notifications for updates or changes to travel plans. As AI travel chatbots learn from user interactions, they continuously improve and adapt to provide better assistance. According to a research by Expedia Media Solutions, people visit an average of 38 websites while planning their trips.A travel bot can provide all the answers that travelers look for on these websites.

By choosing Engati, you can leverage its comprehensive features, personalized interactions, and user-friendly platform to enhance your travel business and set yourself apart in the industry. Chatbots are a new-age interface that can help you interact with your customers. But with ChatGPT’s remarkable human-like and personalized interactions, it sets the bar high for delivering lightning-fast responses and providing customers with travel bot the utmost information. When users decide upon the details of a travel plan,  such as a flight or a hotel, the chatbot can inquire about user information, ID or passport data, and number of children accompanying the traveller. Verloop is a conversational platform that can handle tasks from answering FAQs to lead capture and scheduling demos. It acts as a sales representative, ensuring your business operations run smoothly 24/7.

User-friendly platform:

See what our users have to say about revolutionizing their travel experiences with Trip Planner AI. Answer user queries extensively using Engati’s eSenseGPT integration and the data available on your website or in your documents. You can input your data into eSenseGPT by sharing a link to your website or Google Doc, or by uploading a PDF document. Using Engati’s eSenseGPT integration, user queries can be resolved within seconds, providing prompt responses.

Travel chatbot provides contextual responses to the queries of the customer. With technological advancements, the way people now plan their trips has changed. Gone are the days when people visited local travel agents to book a flight or a hotel. Travel bot is the latest trend that companies are leveraging on to transform the travel experience digitally.

With this AI chatbot called ViaChat, you’ll be able to find and plan your trips smarter and faster and maintain authenticity through experiences from some of the most well-traveled people in the industry. This way, we can provide personalized recommendations faster and more efficiently. An AI Travel Assistant is a smart tool that uses artificial intelligence to help you plan your trips.

By answering these questions, you give Maya the ability to make sure every aspect of your trip is tailored perfectly to your wants and needs. Our advanced algorithms take into account your selected explore-sights, dining, and lodging preferences to create the optimal travel plan tailored just for you. The chatbot streamlines these procedures, allowing customers to cancel and request refunds directly.

But perhaps the most fundamental issue relates to limitations with generative AI itself. Alarmingly, the bots have shown a tendency to “hallucinate,” or what most of us would call a lie. Shape your journey by freely adding, editing, or deleting activities from your itinerary.

‍Engati provides an intuitive platform that is easy to use, even for those without programming knowledge. In-house experts are available to guide you through the platform and showcase how Engati can offer unique solutions for your travel business. Additionally, you can build your own travel chatbot for free within just 10 minutes.

Future of travel chatbots

Travel chatbots recommend hotels and flights based on availability and customer preferences. Customers can conveniently book their choices directly or request assistance from the chatbot. Conversations are a friendly way to seamlessly collect customer reviews and feedback to surveys. After completing a reservation or a service, the chatbot can ask the users some questions about their experience such as, “From 1-10, how satisfied are you with this travel agency’s services? ”, or ask them to write a comment about how the services can be enhanced. Personalized travel chatbots can automate upselling and cross-selling, leading to increased sales through proactive messages, relevant offers, and customized suggestions based on previous interactions.

Remember to replace the [Destination] variable with the location of your choice. However, you can download your full travel plan as a PDF so you can easily access it on the go. Discover local cuisines and hidden gems recommended by our AI, tailored to your taste buds. Head to the Deployment section to deploy your bot on 12+ channels or even choose to integrate between CRMs, Ticketing and Payment tools also the JSON API or Zapier that lets hundreds of more integrations possible. As soon as you create your account, you’ll find yourself on this landing page where you can get started with building a bot immediately. Timely and correct responses are especially important during the COVID-19 outbreak, when travel guidelines between the countries can change daily.

Some airports like Lyon Airport and Frankfurt Airport use a travel bot to provide travelers with airport guides, flight status, and information about airport lounges, shops, restaurants, and more. In addition, a travel bot can keep customers up-to-date on any changes or disruptions to their travel plans, such as flight delays or cancellations. Chatbot for travel can also serve as an intelligence-gathering tool that assists a travel agency to understand its customers. The AI travel chatbot only supports English, but we anticipate adding multiple languages shortly.

Before making a final decision about travel plans, users may have questions about travel insurance, travel requirements and restrictions, estimated road tolls, etc. Chatbots can answer FAQs, and handle these inquiries without needing a live agent to be involved. The amount of information, the flurry of events, and the things that need to be booked can be overwhelming.

Your chatbot becomes a virtual travel agent, expertly curating personalized trips for your customers based on their preferences and requirements. It is essential to make it easy for your customers Chat PG to plan their trip or respond to their concerns while on the trip. This can significantly affect the travel experience, improve customer satisfaction, and increase customer loyalty.

Key Features of the Travel Chatbot

If you buy into the hype, then generative artificial intelligence (AI), as these bots are officially known, are set to radically improve everything about how we travel. Imagine a chat assistant that can instantly outline a perfect group trip based on you and your friends’ browsing history, calculate your budget and book automatically, and even draft the messages to request your friends pay up pronto. And that’s only the start of what some analysts think could soon be possible. “I think a tool like this makes travel planning more fun and more accessible,” says Divya Kumar, global head of marketing for search and AI at Microsoft. Their chatbot’s automated FAQ answering lets customers check dates and enquire about their hotel’s facilities. Customers can also cancel their bookings through the chatbot app and find out the status of their refund.

The company walked me through what the new Bing could do in a demo last week. A travel chatbot is an automated virtual assistant that guides customers with all the digital requirements of traveling. As we expand the chatbot’s abilities, we’ll continuously refine its ability to understand user intents, ensuring it becomes an indispensable resource for travelers and the travel and tourism industry worldwide. Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds, with the chatbot handling 1.5x more users than an agent. By reducing response time and providing prompt solutions, you can earn their trust and loyalty. Resolving booking difficulties or other issues quickly will leave a positive impression and encourage repeat business.

• Furthermore, AI travel chatbots can help you navigate unfamiliar destinations, discover local attractions, and manage any unexpected changes in your travel plans.
• But that fact doesn’t mean people won’t use them at scale, or that they possess great potential to transform how we get trip-planning information online—which raises questions about their reliability and development.
• In February 2018, Skyscanner reported having surpassed one million chatbot interactions.
• A travel bot can also answer simple questions and point customers toward helpful resources.A travel bot can be set up to simply answer standard queries.
• AI-based travel chatbots serve as travel companions, offering continuous assistance, entertainment, and personalized recommendations from first greeting to farewell.

AI-based travel chatbots serve as travel companions, offering continuous assistance, entertainment, and personalized recommendations from first greeting to farewell. This ensures that the prospects fill in all the details without getting bored or switching to some other tab.Also, many chatbots use AI to adapt and respond instantly to any of the prospect’s responses. This helps in better data collection and creates a way better customer experience as compared to “book a demo” forms. But to do so, companies have to pay a commission or a joining fee to these OTAs.Through the conversational marketing capabilities of chatbots, companies are creating a direct marketing strategy to attract visitors and travelers.

However, the process of planning the trip can be quite daunting, and this is where AI Travel Assistants come in. Imagine you’re a travel agency constantly bombarded with customer requests day and night. While it’s your duty to assist them, the repetitive and time-consuming tasks can be overwhelming.

IVenture Card, a renowned travel experiences provider, sought to optimize customer service efficiency. Partnering with Engati, a cutting-edge conversational AI platform, they implemented an interactive chatbot that handles 1.5 times more users than human agents. The availability of round-the-clock support via travel chatbots is essential for travel businesses.

The latest version of ChatBot uses AI to quickly and accurately provide generated answers to customer questions by scanning designated resources like your website or help center. Within just a few months, Deyor’s marketing department witnessed the following results from deploying the WhatsApp chatbot. Through WotNot’s WhatsApp chatbot, Deyor Camps have been able to significantly amp up its overall revenue growth.

The reliability of a chatbot is directly linked to its ability to provide the correct response within a conversation. To experience its features, you can join the free trial and enjoy full access. ChatGPT tends to first offer up the most popular spots in travel itineraries—a problem when it comes to overtourism. “This technology is a big deal,” says Michael Chui, partner at McKinsey & Company and McKinsey Global Institute. “At the same time, there are questions about how much of this will affect people’s lives right now versus in the future, as it continues to develop.”

In the unfortunate event that a customer has to cancel their reservation, the chatbot can handle that too. As long as the customer has their booking reservation on hand, the bot can cancel the booking, recommend replacement bookings, and start processing a claim for a refund. Maya is available for travel agencies to implement as their very own white-label AI travel assistant offering 24/7 service to your customers, helping to improve client experience and boost your business.

By integrating our travel chatbot with our rich content library, we aim to create a symbiotic relationship between the AI-powered tool and our real-life experiences. This synergy enables us to enhance our readers’ travel planning and booking process, making it more efficient and enjoyable. Big names like WestJet, Expedia and Booking.com have already implemented chatbots that provide flight and hotel recommendations and process bookings, thereby providing a simplistic and unifying experience to the user. You can foun additiona information about ai customer service and artificial intelligence and NLP. As a part of ViaTravelers, we take pride in offering our customers a reliable, efficient, and advanced travel chatbot that delivers exceptional service.

Around 50% of customers expect companies to be constantly available, and travel chatbots perfectly meet this requirement by providing immediate responses – a key benefit in improving customer satisfaction. When a customer types a question into the chatbot, it uses natural language processing (NLP) algorithms to understand the meaning of the question and provides a relevant response. This can save businesses time and resources, while also providing customers with quick and accurate answers to their questions. Not just recommendations and bookings, a travel bot can be programmed to assist the traveler throughout the trip. Right from deciding where to go to building an itinerary to tracking expenses, chatbots are increasingly becoming the go-to AI travel assistant for wanderers.

The engines are also backed by machine learning capabilities.Travel chatbot removes language barriers and brings companies one step closer to their customers. It helps them grow their customer base and foster customer engagement and loyalty amongst their existing customers. Travel chatbots can help users create personalized itineraries based on their preferences. By considering factors such as interests, budget, and available time, chatbots suggest popular attractions, restaurants, and activities at the travel destination. This feature enhances the travel experience by providing tailored recommendations. Additionally, global brands such as Expedia, Booking.com, and Skyscanner have adopted (conversational commerce) chatbots to process booking, recommend travel plans, and provide promotions and campaigns to current and potential users.

New Technology Trends in the Hospitality Industry (

We can leverage cutting-edge AI chatbot capabilities to provide our users with real-time, personalized travel recommendations and experiences. Chatbots act as personal travel assistants to help customers browse flights and hotels, provide budget-based options for travel, and introduce packages and campaigns according to consumers’ travel behavior. That is why travel is indicated as one of the top 5 industries for chatbot applications. Multilingual functionality is vital in enhancing customer satisfaction and showcases the integration and commitment towards customer satisfaction.

ChatGPT also has limited knowledge since 2021, so maybe it’s not aware that it’s already been unleashed on the public with some travelers already using it now. But with these bots out in the world, the ethical questions are certain to become even more central to their development and regulation. One speed bump for the travel industry is many companies’ reliance on aging, legacy tech infrastructure—making integration a challenging prospect. “You don’t have to look further than recent Southwest and FAA meltdowns to understand how technology is holding the industry back,” said Murthy. Generative artificial intelligence can now create complete trip itineraries with a simple keyword search. When OpenAI released ChatGPT in late 2022, it quickly took over the internet, setting the record for the fastest-growing consumer app in history, according to estimates from UBS.

Our team has collectively visited over 200 countries worldwide and features unique experiences and authentic, genuine insights into how to travel smarter, further, and cost-effectively. It combines our experience in the travel and hospitality industry, expertise in traveling, and personalized recommendations to help you travel smarter. Consider me your very own virtual travel agent – share your next trip idea with me, and I’ll help create a trip plan just for you. Leveraging ChatGPT and Live the World’s travel expertise, I am committed to making your trip unforgettable! Let’s chat about the type of trip you have in mind and I’ll recommend a destination that’s perfect for you.Looking for somewhere to stay? Once we know where you’re headed, I’ll happily recommend hotels based on your budget and travel style.

It offers personalized recommendations based on your preferences and provides real-time updates, ensuring you have the most accurate information at your fingertips. Flow XO is a powerful AI chatbot platform that offers a code-free solution for businesses that want to create engaging conversations across multiple platforms. With Flow XO chatbots, you can program them to send links to web pages, blog posts, or videos to support their responses. Additionally, customers can make payments directly within the chatbot conversation.

It can generate personalized travel itineraries, provide real-time updates, and even help with booking accommodations and flights. These benefits resonate with many travelers as they address common pain points such as accessibility, time-saving, personalized experiences, staying informed, and cost efficiency. Travel bots provide practical solutions to enhance the overall travel experience for both travelers and travel companies alike. Chatbots can facilitate reservation cancellations without hand-overs to live agents. AI-enabled chatbots can understand users’ behavior and generate cross-selling opportunities by offering them flight + hotel packages, car rental options, discounts on tours and other similar activities. They can also recommend and provide coupons for restaurants or cafes which the travel agency has deals with.

Travel chatbots serve as virtual customer support agents, available 24/7 to handle inquiries and provide assistance. They can address common questions, resolve issues related to bookings or travel information, and offer support throughout the travel journey. This application ensures travelers have access to immediate assistance whenever they need it. One can even proactively reach new audiences speaking different languages using a multilingual chatbot.Multi-lingual bots are powered by NLP (Natural Language Processing) engines such as Google’s Dialogflow and IBM Watson. Engines like Dialogflow provides an option to build a travel bot in 20 different languages.

To learn more future of conversational AI/chatbots, feel free to read our article Top 5 Expectations Concerning the Future of Conversational AI. These funds are utilized to launch new chatbots on different platforms, improve chatbot intent recognition capabilities, and tackle chatbot challenges with that evidently cause chatbot fails. The chatbot can also provide a payment gateway for the traveller to make the payment, thus finalizing their reservations and receiving an electronic itinerary.

Furthermore, AI travel chatbots can help you navigate unfamiliar destinations, discover local attractions, and manage any unexpected changes in your travel plans. By utilizing an AI chatbot for your travel needs, you can better optimize your journey and focus on enjoying your experiences. Trip Planner AI is an all-in-one travel planning solution that provides users with flight, hotel, and itinerary booking, along with expense tracking and travel recommendations. Engati’s integration automated queries on bookings, cancellations, and travel plans, addressing 90.4% of customer questions.

While AI Travel Assistants can greatly simplify the travel planning process, they do not completely replace the human touch provided by travel agents. They are tools that https://chat.openai.com/ aid in planning, but final decisions and bookings should always be reviewed by the user. Using an AI Travel Assistant can save you time and effort in planning your trips.

Also provides a channel to complete payments via credit cards, finalizes the reservations, and sends itinerary via email or message. As the most discerning, up-to-the-minute voice in all things travel, Condé Nast Traveler is the global citizen’s bible and muse, offering both inspiration and vital intel. We understand that time is the greatest luxury, which is why Condé Nast Traveler mines its network of experts and influencers so that you never waste a meal, a drink, or a hotel stay wherever you are in the world. Travel bot helps customers communicate in their own preferred languages while traveling, by providing translations of common phrases and words. If the bot is asked something which requires a human agent to jump in, the bot can simply collect the details of the prospect and notify the human agent.